Utility Billing / Account Information

Customer Services

The City of Aubrey's Water Billing Department provides billing and collection services for the water, sewer, and solid waste services. Included in this task is the reading of water meters. Visit our Citizens Page to find out who handles your electric and gas utilities.
*Water Billing - If you have a question or issue regarding your water bill, please call us at 940-440-9343
*Water Service - If you have any problems with your water service after hours, please call 940-465-1502. This includes breaks and leaks in water mains and stoppages in sewer lines. Your call will be returned as quickly as possible.

Water Billing Information

Turn On Utilities

Residential

Residential water deposit is $70.00 and is refunded ONLY when you move and close the account.

PLEASE NOTE: A Certificate of Occupancy (CO) inspection is required for new City residents moving into a previously occupied home, apartment, or business.

Commercial

Commercial water deposit is $250.00 and is refunded ONLY when you move and close the account.

Paying Water Bill

Residential

Water bills are mailed out around the 21st of each month. The bill is due by the 5th of each month. If the 5th of the month falls on a weekend, the water bill will be due the next working day. Past due bills will be mailed out the 6th of each month, or the second working day if the 5th falls on a weekend. A 10% penalty will be added to the past due total amount due. This amount is due no later than the 15th of each month. If the 15th falls on a weekend, the water bill will be due the next working day. If the water bill is not paid, service WILL be disconnected and you will be charged a $30.00 reconnect fee before the service will be reconnected. An additional $25.00 will be charged for reconnections done after 5:00 pm.

Service includes garbage pickup twice weekly on Monday and Thursday mornings, with a recycle pickup on Monday. Please contact City Hall if you have any questions.

Commercial

Water bills are mailed out around the 21st of each month. The bill is due by the 5th of the
month. Past due bills are mailed out around the 6th of the month with a 10% penalty added to the total amount due. This amount is due no later than the 15th of the month. If the bill is not paid, service WILL be disconnected and you will be charged a $30.00 reconnect fee before the service will be reconnected. An additional $25.00 will be charged for reconnections done after 5:00 pm.

BEFORE a Certificate of Occupancy may be issued and water turned on to commercial property, it must pass a FIRE INSPECTION by the Aubrey Fire Department. Please contact Scott Downes at 940-440-9343 to schedule an inspection.

Bill Payment

How To Pay:

  1. In Person -You can pay your water bill in person at City Hall by check, cash, or money order. The office is open from 8:00 am to 5:00 pm., and closed for lunch between 12:00 p.m. (noon) and 1:00 p.m.
  2. Night Deposit Slot - A drive-through night deposit box is located in the parking lot at the north end of City Hall for after hour payments.
  3. By Mail - You can mail your payment to City Hall. Our mailing address is 107 South Main Street, Aubrey, TX 76227. Please return the small portion of your bill (the one with your name on it) with your payment. Do not mail cash. Use a check or money order when paying by mail.

Reasons for Service Termination:

Water service may be cut off for any of the following reasons:

  • Failure to pay your bill
  • Failure to arrange payment for a returned check
  • Unauthorized connection to the water supply system
  • Tampering with meters or other City equipment
  • Violation of any water or sewer related City ordinances
  • Having a severe leak that creates hazardous conditions

Having service turned off.

Contact City Hall with your request for discontinuation of service and provide the disconnect date along with a forwarding address.

Keep in mind, the date the water is disconnected the meter will be locked.

Water Account Transfer

Account transfers are not permitted. In order to move an account within the city, the original account must be closed and a new one opened.

General Questions:

Why is my bill so high?

Your bill is based on how much water passes through your meter, so whether it is used or wasted, you pay for every drop. That is why it is important to use water wisely.

Why was my bill estimated?

Sometimes we have to estimate a meter reading. This happens when a meter is covered by a car, brush or limbs, ice, etc. When this happens, your water usage is estimated based on your past water use. Any overestimate or underestimate will be automatically corrected on your next bill. You can help us serve you better by keeping your meter uncovered and easy to reach.

What causes occasional taste and odor changes in my water?

All water has its own unique taste and odor characteristics. Aubrey, like many other water suppliers, occasionally experiences taste and odor changes. Algae, temperature changes, excessive rain or lack thereof are all constituents that can alter taste and smell of the water. These changes do not affect the safety of the water.

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